Privacy Policy (Personal Information Protection Policy) | Personal Information Handling Policy

Personal Information Handling Policy

1. Our Basic Concept concerning Personal Information Protection

The basic concept of NTT Resonant Incorporated (hereinafter referred to as “we”, “our” or “us”) concerning personal information protection is as set forth in the Privacy Policy.

2. Purpose of Use of Personal Information

(1) We will use personal information you provided within the scope of the purpose of use listed below. When we separately specify any purpose of use that is different from those listed below on the policies for our individual services etc., we will use personal information within such scope.

Personal Information Type Relevant Personal Information Purpose of Use
(i) Customer's Personal Information associated with our Services ・ Information that makes it possible to identify an individual, such as customer's name
・ Customer information, such as address, date of birth, telephone number, e-mail address, billing amount, payment status, service ID, password, nickname and contract terms, which, in combination with name and the like, makes it possible to identify an individual
・ Information concerning payment account, such as account number at a financial institution and credit card number, which, in combination with name and the like, makes it possible to identify an individual
・ Personal information appearing on identification verification document, such as driver's license
・ Information related to credit transaction, such as installment sale, including customer's employer and annual income, which, in combination with name and the like, makes it possible to identify an individual
・ Information on voice record, such as telephone communication at the support center and the like, that makes it possible to identify an individual
・ Information acquired in association with service provision, such as comments, requests, inquiries, survey answers, effective service terms and request acceptance history, which makes it possible to identify an individual
(a) Provision (including distribution of advertisement), review and improvement of our services
(b) Development, testing and review of new services related to our services
(c) Marketing survey related to our services
(d) Response to customer inquiry / customer support
(e) Verification of customer's identification and credit management
(f) Invoicing, billing and settlement
(g) Notification and introduction of services or the like of us or a third party
(h) Dispatch and communication of campaign lottery and prizes, grant of points
(i) Survey, analysis, aggregation, notification of results and dispatch of reward
(j) Preparation of statistical material using information processed in a manner not making it possible to identify customer's identity
(k) Our use of or provision to a third party of statistical materials
(ii) Personal Information of Persons Attended Events we Hosted, Co-Hosted or Made Exhibition ・ Information that makes it possible to identify an individual, such as name
・ Contact information, such as address, telephone number and e-mail address, which, in combination with name and the like, makes it possible to identify an individual
・ Information acquired in association with service provision, such as comments, requests, inquiries, survey answers, effective service terms and request acceptance history, which, in combination with name and the like, makes it possible to identify an individual
(iii) Personal Information of Business Partners ・ Information that makes it possible to identify an individual, such as name of the person in charge
・ Customer information such as corporate address, telephone number and e-mail address, which, in combination with name and the like, makes it possible to identify an individual
(l) Business communication, transaction and performance of contractual rights and obligations, and other administration
(iv) Personal Information of Persons who Made Inquiry to us ・ Information that makes it possible to identify an individual, such as name
・ Information, such as address, telephone number and e-mail address, which, in combination with name and the like, makes it possible to identify an individual
・ Information on voice record, such as telephone communication at the support center and the like, that makes it possible to identify an individual
・ Information acquired in association with service provision, such as comments, requests, inquiries, effective service terms and request acceptance history, which, in combination with name and the like, makes it possible to identify an individual
(m) Response to customer's inquiry and customer support
(n) Verification of customer's identification
(o) Review and improvement of our services
(p) Development, testing and review of new services related to our services
(q) Marketing survey related to our services
(r) Notification and introduction of services or the like provided by us or a third party
(s) Preparation of statistical material using information processed in a manner not making it possible to identify customer's identity
(t) Our use of or provision to a third party of statistical material
(v) Personal Information of Persons Applied for our Recruitment Program ・ Information that make it possible to identify an individual, such as applicant's name
・ Applicant's information, such as address, telephone number, e-mail address, academic history and work experiences, which, in combination with name and the like, makes it possible to identify an individual
(u) Notification of interview schedule, notification of recruitment results and other communication
(v) Hiring selection, determination of assignment
(vi) Personal Information Received from Outsourcer ・ Personal information we handle in carrying out our duties outsourced by other business operators (w) Utilization to the extent necessary for carrying out such duties
(vii) Personal Information through Security Camera ・ Information on security camera image that makes it possible to identify an individual (x) Security control within the our facilities

(2) We will collect below-listed “User Information” within the scope of “Purpose of Use of User Information” specified below. While we will no handle information like this, which, by itself, does not make it possible to identify an individual, as “personal information,” if, in combination with other information, it becomes possible to identify a specific individual, we will handle such information appropriately pursuant to the Privacy Policy.

User Information
Purpose of Use of User Information
・ Information of communication device and connection device (terminal) (model name, serial number, etc.)
・ Utilization history of our services, our business partner and the like (service utilization status, information acquired in association with service utilization, voice data, etc.)
・ Terminal location information
・ History information (including click history and display history) acquired when accessed to our website or our business partner's website and the like (including advertisement), such as cookie information, search keyword, web beacon
・ Provision, review and improvement of the services of us and our business partners or the like (including products, software, contents, advertisement and the like, as well as display and distribution of advertisement that conform to customer's interest and taste)
・ Development, testing and review of new services, and marketing survey, related to the services of us and our business partner or the like
・ Input support when accessing the website etc. of us and our business partners or the like, judgment and prevention of unauthorized access and other enhancement of convenience
・ Survey and analysis of data, such as number of users, number of subscribers, number of browsing persons and number of induction of the services of us and our business partners or the like
・ Preparation and utilization of statistical information related to the services of us and our business partners or the like, and provision of such information to a third party

3. Management of Personal Information

・ We may outsource handling of customer's personal information to our outsourcees within the scope of above-listed Purpose of Use.
・ We may share customer's personal information (name, address, telephone number, e-mail address, organization he/she belongs (such as company name or name of organization), or other information that makes it possible to identify a specific individual) with the entities listed below within the scope of above-listed Purpose of Use. We will be the administrator of such shared use.

Scope of Shared Parties: NTT Resonant Incorporated, Nippon Telegraph and Telephone Corporation, NTT Communications Corporation, NTT DOCOMO INC., X-LISTING Co., Ltd., NTT Resonant Technology Inc.

・ We will not provide personal information to any third party, except for the case where prior customer consent has been obtained, the above-mentioned outsourcing or shared use, or the case where such provision is permitted under laws or ordinances.
・ Our personal information administrator is as follows:

Personal Information Administrator: Officer in charge of Business Risk Management Promotion, NTT Resonant Incorporated
<Contact>
NTT Resonant Incorporated
Granpark tower 8F
3-4-1, Shibaura Minato-ku, Tokyo
108-0023

・ We may provide our business partners or the like with User Information within the scope of the Purpose of Use of User Information set forth in the preceding paragraph 2(2).

4. Procedures for Disclosure and Correction

Please submit customer's request and inquiry concerning personal information, such as disclosure, correction and discontinuation of use, to the address shown below. Purpose of use of personal information subject to disclosure is as specified in “2. Purpose of Use of Personal Information” (1), (a) through (x).

<Contact Address>
Personal Information Support Center
NTT Resonant Incorporated
Granpark tower 8F
3-4-1, Shibaura Minato-ku, Tokyo
108-0023
e-mail: personaldata@nttr.co.jp

<Documents Required for “Requests for Disclosure, etc.” and Contact Address>
When you intend to make “requests for disclosure, etc.,” please download the relevant request form listed below.
The request forms are available in PDF file format. Adobe Acrobat is required to open the file. Please enclose the prescribed request form and required documents, and send them to the above point of inquiry through mail.

 
Request Form
Proxy
Annex
a. Documents for “Disclosure” 【From 1-1】
“Disclosure Request”

(Fee is charged)
【Form 1-2】
“Proxy”
【Annex 1】
“Public ID”
【Annex 2】
“List of Disclosure Service”
b. Documents for “Correction” 【Form 2-1】
“Correction Request”
【Form 2-2】
“Proxy”
c. Documents for “Discontinuation of Use, Deletion” 【Form 3-1】
“Discontinuation of Use, Deletion Request”
【Form 3-2】
“Proxy”
d. Documents for “Cease Third-Party Provision” 【Form 4-1】
“Cease Third-Party Provision Request”
【Form4-2】
“Proxy”

* Handling of Personal Information Acquired in association with “Request for Disclosure, etc.”
We will handle personal information we obtained in the course of a request for disclosure, etc. only to the extent necessary, and will retain submitted documents for 1 year from the fiscal year (April to next March) in which the response is completed, and then dispose of such information.

5. Mandatory Items upon Provision

At the time of provision of customer's personal information, provision of items other than those marked “mandatory” is optional. If any item that is marked “mandatory” is not provided, you may not request or use our services, or we may not respond to your inquiry.

6. Cookie Information

・ Cookie information is string information to manage and identify users that is transmitted between accessed server and your browser, and recorded on the browser, when you access a website, that does not contain information which makes it possible to identify individual customer.

・ When you permit transmission of cookie information on your browser setting, we may use the cookie information. You may reject transmission of cookie information by changing your browser setting.

・ Details of activity targeting advertisement (i.e., advertisement displayed and distributed to conform to customer's interest and taste) are as specified in below pages.

Handling of Acquired Information in Distribution of Advertisement

・ We may permit our business partners or the like to transmit, store or use cookie information recorded on customer's browser or transmitted from customer's browser. In addition, we may provide our business partners or the like with cookie information acquired from customers for the purpose of distribution of advertisement.

・ Utilization of cookie information by the business partners and the like will be subject to the privacy policy and the like of the business partners and the like stated on below page.

Distribution of Advertisement from Business Partners, etc.

7. Acquisition of Information from Google Analytics

We are provided from Google Inc. with customer's activity history information (including, without limitation, page browsing history within website, period of time during which the user stayed on each page, type/version of browser and OS, referrer and access source, but does not contain information that makes it possible to identify individual customer) on the sites designated by Google Inc. collected by Google Inc. using cookie information and AMP Client ID (AMP Client ID is ID granted by Google Inc. to identify the same user when moving from AMP page to ordinary web page, and does not contain information that makes it possible to identify individual customer). We may use this information within the scope of above-listed “Purpose of Use of User Information.” Above information acquired by Google Inc. will be managed pursuant to the privacy policy of Google Inc. If you would like to expressly avoid Google Inc.'s acquisition of above information by using cookie information and AMP Client ID, please opt-out this function from Google Inc. site shown below:

Google Policy & Terms (Google Inc. Website)

Client ID of AMP Page (Google Inc. Website)

Google Analytics Opt-out Add-on (Google Inc. Website)

Effective February 1, 2018